We offer a service desk that can solve most problems on-demand. We also let you “self-triage” your problem, which means you can call in for any problem—no matter how big or how small. IT help desk solutions are a big benefit of IT service providers, so make sure you’re getting the right type of support for your organisation.

The most common tech support problems are end-user issues. For example, inability to connect to the internet, a slow or frozen computer, lost passwords, inability to print, or difficulty logging in. We can solve these IT problems remotely using cloud-based tools that allow full access to your network and systems. Terabyte’s remote support services include installation of software, cloud services, advanced troubleshooting and repairs of applications, and a cost-effective method of keeping your staff up and running.

With the growing popularity of cloud-based services, many IT support tasks are done remotely. But there are still issues where on-site IT solutions are either desired or required. Terabyte will always send an engineer to your site for problems we cannot solve remotely. We also offer regularly scheduled on-premises services.

Talk to us about our on-site support plans to see which one is best suited for your needs.

One of the most important ways service providers can protect your business from cyberattacks is to keep your software and operating systems up to date. Failure to do so means you not only miss out on new features, you also open the door to hackers who target organisations that haven’t applied the latest security updates. If you lack the staff to manage your IT infrastructure on a regular basis, Terabyte are able to take over responsibility for this critical task to ensure business continuity with automated software updates, patch solutions, and security updates, including antivirus and antispam.

Want to keep your IT environment running at top operational performance? Terabyte provides around-the-clock monitoring and management of all the components in your network, including routers, firewalls, and switches. Our automated systems efficiently detect and report failures of devices and connections as we proactively monitor and optimise your computers, servers, and other network elements.

Today’s organisations are creating more data than ever before, and protecting that data is a priority. This calls for a robust data backup and disaster recovery solution that forms the foundation for business continuity. Your data backup and disaster recovery system is one of the most important investments for protecting your company. Terabyte can help you choose, deploy and manage the backup and recovery solution that’s best for your business. We offer multiple options that will meet your backup and recovery needs.

Evaluating, purchasing, and installing IT hardware/ software is a time-consuming process. Terabyte IT Solutions have the knowledge and skills to help you determine the right cost-effective licensing agreements and hardware for your organisation. We manage the procurement process end to end—from installing, maintaining, and upgrading your systems, through to retiring old hardware. Our managed service solutions also allow for better pricing thanks to our direct relationships with many key distributors.

At Terabyte, we pride ourselves on delivering an excellent customer experience from day one. Our comprehensive onboarding process is a key part of this experience. The onboarding process consists of four phases: Service Definition, Data Collection, Internal Information Review, and Orientation Meeting with Service Lift-Off.

Terabyte IT Solutions are a Microsoft Partner and Microsoft Cloud Solution Provider with a wealth of experience in providing Microsoft solutions and services, including Microsoft 365, Azure and SharePoint. We help your business select the right Microsoft products and plans, help you migrate from your current solution, and provide ongoing management along with our service desk. Your productivity software is just one of many important cornerstones of our IT services!

Terabyte specialises in Apple technology services from help desk services to deployment, management, monitoring and cybersecurity to keep your Apple environment operating at peak performance.

Terabyte’s Co-managed IT services provide you with the flexibility to add resources to your existing IT department when you need them most. We start out by working with your team to draft a strategic plan that identifies where any strengths and weaknesses lie. We then jointly come up with a proposal that will help you and your IT team become more efficient by filling those gaps.

Security is a huge concern for every organisation, but very few have the resources to effectively combat cyber threats and attacks. Access to sophisticated cybersecurity protection is one of the top reasons businesses hire Managed IT Service Providers.

Learn more about the business value in Terabyte’s Managed Security Services.